Elevated Errors and Latency Affecting Authentication
Nov 6, 20:16 UTCNov 6, 22:04 UTC
Duration
1h 48m
Impact
Minor
Root cause
Not disclosed
1Password, 90 days
7 incidents
Affected
Sign inSSO (Single Sign On)USA/Global - Sign inUSA/Global - SSO (Single Sign On)
Final update
This incident has been resolved.
Timeline
- Resolved · Nov 6, 22:04 UTC
This incident has been resolved.
- Monitoring · Nov 6, 21:29 UTC
We are continuing to closely monitor performance to ensure the issue is fully resolved.
- Monitoring · Nov 6, 20:55 UTC
We identified an issue and implemented mitigations. Latency and error rates have returned to normal levels. We will continue to closely monitor performance to ensure the issue is fully resolved.
- Investigating · Nov 6, 20:16 UTC
We are investigating an issue causing elevated errors and increased latency on some backend endpoints. As a result, some users may experience slow loading times or error messages when attempting to sign in or authenticate. Retrying may allow access in some cases.
More from 1Password
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 920:43 UTC | Device Trust Service Disruption | major | 27m |
| Jul 2217:55 UTC | Account governance functions are unavailable in SaaS Manager | major | 1h 26m |
| Jul 1718:52 UTC | SaaS Manager Workflows are not running as expected | minor | 5m |
| Jul 1318:59 UTC | Degraded user-related operations for individual and family accounts | minor | 58m |
| Jul 1315:47 UTC | Password Manager Update Server Outage | none | 0m |
| Jul 219:44 UTC | Device Trust Outage | critical | 47m |
Sources: vendors' own status pages, published postmortems and SEC 8-K Item 1.05 filings, read daily. Times as reported. Logos via logo.dev; trademarks belong to their owners.