Incidentsby GlyphContact and Sales Forms Returning Errors to Users
Sep 18, 14:48 UTCSep 18, 17:08 UTC
Duration
2h 20m
Impact
Major
Root cause
Not disclosed
1Password, 90 days
3 incidents
Affected
1Password.com websiteUSA/Global - 1Password.com websiteCanada - 1Password.com websiteEurope - 1Password.com websiteEnterprise - 1Password.com website
Final update
Our provider has deployed a fix. Error rates have returned to normal. This incident is now resolved.
Timeline
- Resolved · Sep 18, 17:08 UTC
Our provider has deployed a fix. Error rates have returned to normal. This incident is now resolved.
- Identified · Sep 18, 16:01 UTC
We have identified an issue with one of our providers. We are monitoring their progress and will update as we get more information.
- Investigating · Sep 18, 14:48 UTC
We are currently experiencing issues on the forms on 1Password.com (Contact Us, Webinars, Resources, Contact Sales, Contact Sales XAM). Customers filling out forms may experience timeouts or receive an error message "Something went wrong. Please try again or contact business@1password.com". We are investigating the issue and will update this space when we know more.
More from 1Password
Full historyHigh error rate on 1Password.comlasted 3d 20hSome users are unable to view vault profiles using the web interfacelasted 11mDevice Trust Service Disruptionlasted 27mAccount governance functions are unavailable in SaaS Managerlasted 1h 26mSaaS Manager Workflows are not running as expectedlasted 5mDegraded user-related operations for individual and family accountslasted 58m