1Password · SecurityJun 24, 2026, 17:15 UTC

Restoring Access with a Recovery Code Is Failing for Some Users

MinorNot disclosedUpdated 46d ago

Jun 24, 17:15 UTCJun 24, 19:01 UTC

Duration

1h 47m

Impact

Minor

Root cause

Not disclosed

1Password, 90 days

3 incidents

Affected

Sign inUSA/Global - Sign inCanada - Sign inEurope - Sign inEnterprise - Sign in

Final update

The issue is now resolved, and access to 1Password services should be fully restored.

Resolved · Jun 24, 19:01 UTC
The issue is now resolved, and access to 1Password services should be fully restored.
Monitoring · Jun 24, 18:51 UTC
A fix has been implemented and we are monitoring the results.
Identified · Jun 24, 18:35 UTC
The issue has been identified and a fix is being implemented.
Investigating · Jun 24, 18:32 UTC
The investigation is ongoing. Our teams are actively working to determine the cause and will share updates as they become available.
Investigating · Jun 24, 17:50 UTC
The issue is still under investigation. We will continue to share updates as they become available.
Investigating · Jun 24, 17:30 UTC
Our teams continue to investigate this issue. We are actively working to determine the cause and will share additional updates as they become available.
Investigating · Jun 24, 17:15 UTC
Some users who are locked out of their 1Password account are encountering a “Something went wrong” error when attempting to restore access using a recovery code. Our development team is aware of the issue and is actively investigating the cause. We will provide updates as more information becomes available.