Restoring Access with a Recovery Code Is Failing for Some Users
Jun 24, 17:15 UTCJun 24, 19:01 UTC
Duration
1h 47m
Impact
Minor
Root cause
Not disclosed
1Password, 90 days
7 incidents
Affected
Sign inUSA/Global - Sign inCanada - Sign inEurope - Sign inEnterprise - Sign in
Final update
The issue is now resolved, and access to 1Password services should be fully restored.
Timeline
- Resolved · Jun 24, 19:01 UTC
The issue is now resolved, and access to 1Password services should be fully restored.
- Monitoring · Jun 24, 18:51 UTC
A fix has been implemented and we are monitoring the results.
- Identified · Jun 24, 18:35 UTC
The issue has been identified and a fix is being implemented.
- Investigating · Jun 24, 18:32 UTC
The investigation is ongoing. Our teams are actively working to determine the cause and will share updates as they become available.
- Investigating · Jun 24, 17:50 UTC
The issue is still under investigation. We will continue to share updates as they become available.
- Investigating · Jun 24, 17:30 UTC
Our teams continue to investigate this issue. We are actively working to determine the cause and will share additional updates as they become available.
- Investigating · Jun 24, 17:15 UTC
Some users who are locked out of their 1Password account are encountering a “Something went wrong” error when attempting to restore access using a recovery code. Our development team is aware of the issue and is actively investigating the cause. We will provide updates as more information becomes available.
More from 1Password
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 920:43 UTC | Device Trust Service Disruption | major | 27m |
| Jul 2217:55 UTC | Account governance functions are unavailable in SaaS Manager | major | 1h 26m |
| Jul 1718:52 UTC | SaaS Manager Workflows are not running as expected | minor | 5m |
| Jul 1318:59 UTC | Degraded user-related operations for individual and family accounts | minor | 58m |
| Jul 1315:47 UTC | Password Manager Update Server Outage | none | 0m |
| Jul 219:44 UTC | Device Trust Outage | critical | 47m |
Sources: vendors' own status pages, published postmortems and SEC 8-K Item 1.05 filings, read daily. Times as reported. Logos via logo.dev; trademarks belong to their owners.