Intermittent performance issues with 1Password.com

Final update

# Incident Postmortem - 1Password Cloud Services Degraded * **Date of Incident:** 2025-10-20 * **Time of Incident \(UTC\):** 07:26:00 - 20:55:00 * **Service\(s\) Affected:** [1Password.com](http://1password.com/) website, Sign in, Access to passwords and other items * **Impact Duration:** 13 hours, 29 minutes ## Summary On October 20, 2025 at 07:26:00 UTC, [1Password.com](http://1password.com/) faced intermittent latency, authentication failures, and degraded service availability due to a major outage at [AWS in the us-east-1 region](https://aws.amazon.com/message/101925/). This was not a security incident and no customer data was affected. As a result, the 1Password server-side application experienced degradation or intermittent failures, affecting up to 50% of traffic in the US region. Complete service restoration occurred in conjunction with AWS’s final mitigations around 18:30 UTC. ## Impact on Customers All US customers accessing 1Password cloud services experienced intermittent latency, authentication failures, and degraded availability on [1Password.com](http://1password.com/). * **File Share:** Sharing of passwords via links could intermittently fail * **Login:** Users l

1. Postmortem · Oct 27, 22:06 UTC
   # Incident Postmortem - 1Password Cloud Services Degraded * **Date of Incident:** 2025-10-20 * **Time of Incident \(UTC\):** 07:26:00 - 20:55:00 * **Service\(s\) Affected:** [1Password.com](http://1password.com/) website, Sign in, Access to passwords and other items * **Impact Duration:** 13 hours, 29 minutes ## Summary On October 20, 2025 at 07:26:00 UTC, [1Password.com](http://1password.com/) faced intermittent latency, authentication failures, and degraded service availability due to a major outage at [AWS in the us-east-1 region](https://aws.amazon.com/message/101925/). This was not a security incident and no customer data was affected. As a result, the 1Password server-side application experienced degradation or intermittent failures, affecting up to 50% of traffic in the US region. Complete service restoration occurred in conjunction with AWS’s final mitigations around 18:30 UTC. ## Impact on Customers All US customers accessing 1Password cloud services experienced intermittent latency, authentication failures, and degraded availability on [1Password.com](http://1password.com/). * **File Share:** Sharing of passwords via links could intermittently fail * **Login:** Users logging into vaults experienced timeout errors and slow responses * **Web Access:** Users accessing their vault through the web interface experienced timeout errors and slow responses * **API Access:** CLI users and API requests received timeout errors and slow responses ## What Happened? At 07:11:00
2. Resolved · Oct 21, 13:51 UTC
   Amazon Web Services (AWS) reported all services returned to normal operations. This incident has been resolved. We will publish a post-mortem as soon as we complete it.
3. Monitoring · Oct 20, 21:41 UTC
   Amazon Web Services (AWS) continues to observe improved service recovery, and 1Password components that were previously affected are operational. We will continue to monitor performance and provide another update by 9am EDT tomorrow, October 21st.
4. Monitoring · Oct 20, 20:18 UTC
   Amazon Web Services (AWS) continues to observe improved service recovery, and 1Password components that were previously affected appear to be operational. We will continue to monitor performance.
5. Identified · Oct 20, 19:21 UTC
   Due to a widespread outage affecting Amazon Web Services (AWS), customers might encounter intermittent errors when performing various actions on 1Password.com. Retrying these actions may be successful as the service recovers. Components that were previously affected appear to be operational. Our engineering teams are actively working with AWS to restore full functionality. We’ll continue to share updates as more information becomes available.
6. Identified · Oct 20, 17:53 UTC
   Due to an upstream provider outage impacting 1Password, customers might encounter intermittent errors when performing various actions on 1Password.com. Retrying these actions may be successful as the service recovers. For updates on the upstream provider outage, follow here: https://health.aws.amazon.com/health/status
7. Identified · Oct 20, 17:44 UTC
   We are continuing to work on a fix for this issue.
8. Identified · Oct 20, 17:05 UTC
   Due to an upstream provider outage impacting 1Password, customers might encounter intermittent errors when performing various actions on 1Password.com. Retrying these actions may be successful as the service recovers. For updates on the upstream provider outage, follow here: https://health.aws.amazon.com/health/status
9. Identified · Oct 20, 10:08 UTC
   Customers might encounter intermittent errors when performing various actions on 1Password.com. Retrying these actions may be successful as the service recovers.
10. Investigating · Oct 20, 09:05 UTC
    We are currently investigating this issue.