Some MSP users are unable to access Managed Companies

Final update

This incident has been resolved.

1. Resolved · Oct 29, 01:37 UTC
   This incident has been resolved.
2. Monitoring · Oct 29, 01:06 UTC
   The engineering team released a mitigation to production and MSP users should be able to access Managed Companies successfully. We will continue to monitor performance.
3. Identified · Oct 28, 23:59 UTC
   The engineering team is in the final stages of releasing the mitigation to production.
4. Identified · Oct 28, 22:52 UTC
   The engineering team tested the mitigation and is in the process of releasing to production. We will provide our next update by 20:00 EDT.
5. Identified · Oct 28, 22:27 UTC
   The engineering team is deploying a mitigation.
6. Identified · Oct 28, 21:50 UTC
   The engineering team is preparing to deploy a mitigation.
7. Identified · Oct 28, 21:22 UTC
   The engineering team is continuing to work on a mitigation.
8. Identified · Oct 28, 20:58 UTC
   We identified the issue and the engineering team is working on a mitigation.
9. Investigating · Oct 28, 20:41 UTC
   We are actively investigating an issue where MSP users may experience a continuous loading screen when trying to access Managed Companies.