Custom Metrics – Metric Details Page Unavailable
Jul 13, 11:41 UTCJul 13, 14:59 UTC
Duration
3h 18m
Impact
Major
Root cause
Not disclosed
Amplitude, 90 days
24 incidents
Affected
Web ReportingAnalytics - Web Reporting
Final update
The incident has been resolved and the Custom Metrics metrics details page displays normally now.
Timeline
- Resolved · Jul 13, 14:59 UTC
The incident has been resolved and the Custom Metrics metrics details page displays normally now.
- Monitoring · Jul 13, 14:32 UTC
A fix has been deployed and the metric details page is loading normally again. We are monitoring error rates to confirm full recovery across all regions before resolving. No data was lost during this incident.
- Identified · Jul 13, 14:05 UTC
We have identified the root cause and a fix is being deployed. We will post an update as the deployment completes.
- Investigating · Jul 13, 11:41 UTC
Since 2026-07-12 11:47:42 PM PDT (2026-07-13 07:47:42 AM CET), we have been experiencing issues with the Amplitude user interface (UI). Currently, the Custom Metrics metric details page may fail to load or display an error. Our team is actively investigating the source of the issue and will work to deploy a fix. We expect no data loss. No customer action is needed at this time. We will provide the next update by 6:00 AM PDT.
More from Amplitude
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2419:47 UTC | Export Destinations data delivery issue | minor | 1h 34m |
| Sep 2308:02 UTC | Export Destinations data delivery issue | major | 6h 5m |
| Sep 2218:49 UTC | Snowflake Data Share export delivery issue | major | 6h 4m |
| Sep 1720:05 UTC | Realtime Data Pipeline Delay | minor | 1h 11m |
| Sep 1100:19 UTC | S3 export delivery permissions - Resolved | none | 0m |
| Sep 1003:07 UTC | We are actively investigating an issue with our realtime ingestion pipelines. | minor | 54m |
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