Incidentsby GlyphAI Controls unexpectedly displayed as “Admin preview”
Aug 19, 17:41 UTCAug 19, 17:41 UTC
Duration
0m
Impact
Informational
Root cause
Not disclosed
Amplitude, 90 days
26 incidents
Affected
Not listed by the vendor.
Final update
On 2026-08-19 at 10:41:25 AM PT, some customers who had not explicitly enabled AI through the AI Controls page were placed in “Admin preview,” and non-admin users could not access AI features. The issue was fully resolved at 12:41 PM PT on 2026-08-19. No data was impacted, and no customer action is required. Following the fix, customers should now be able to access Global Chat and see the Global Chat interface instead of the “No access” message.
Timeline
- Resolved · Aug 19, 17:41 UTC
On 2026-08-19 at 10:41:25 AM PT, some customers who had not explicitly enabled AI through the AI Controls page were placed in “Admin preview,” and non-admin users could not access AI features. The issue was fully resolved at 12:41 PM PT on 2026-08-19. No data was impacted, and no customer action is required. Following the fix, customers should now be able to access Global Chat and see the Global Chat interface instead of the “No access” message.