Some users are experiencing delays in purchasing additional API credits
Jan 29, 19:10 UTCJan 29, 20:39 UTC
Duration
1h 29m
Impact
Minor
Root cause
Not disclosed
Anthropic, 90 days
94 incidents
Affected
Not listed by the vendor.
Final update
During the outage, all of the following were delayed: - customer balances - billing for standard API usage - issuing credit auto-recharge invoices - access shutoff/restore for $0 in credits, and for reaching spend limits The outage has now been resolved. There is no longer a system delay for any of the above.
Timeline
- Resolved · Jan 29, 20:39 UTC
During the outage, all of the following were delayed: - customer balances - billing for standard API usage - issuing credit auto-recharge invoices - access shutoff/restore for $0 in credits, and for reaching spend limits The outage has now been resolved. There is no longer a system delay for any of the above.
More from Anthropic
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2200:57 UTC | Elevated errors for multiple models | major | 1h 38m |
| Sep 1616:18 UTC | Issues with Google Play subscriptions | none | 33m |
| Sep 1509:48 UTC | Intermittent error spikes for Claude Mythos 5.1 and Claude Fable 5.1 | major | 1h 26m |
| Sep 1114:19 UTC | Elevated errors for Claude Mythos 5.1 and Claude Fable 5.1 | major | 17m |
| Sep 1021:43 UTC | Elevated latency on the Claude API for some users | minor | 1h 41m |
| Sep 1015:54 UTC | Degraded functionality for Claude Cowork on Windows | major | 4d 3h |
Sources: vendors' own status pages, published postmortems and SEC 8-K Item 1.05 filings, read daily. Times as reported. Logos via logo.dev; trademarks belong to their owners.