Incidentsby GlyphDelays in credit purchases
Sep 1, 23:26 UTCSep 2, 01:24 UTC
Duration
1h 58m
Impact
Minor
Root cause
Not disclosed
Anthropic, 90 days
49 incidents
Affected
Claude Console (platform.claude.com)
Final update
This issue has been resolved.
Timeline
- Resolved · Sep 2, 01:24 UTC
This issue has been resolved.
- Monitoring · Sep 1, 23:26 UTC
We have identified and resolved an issue where users who reached a balance of zero usage credits saw delays in the availability of newly purchased credits, resulting in some requests to the Claude API receiving 'credit balance is too low' errors erroneously. This affected credits purchased from 05:10am PT / 12:10 UTC to 2:35pm PT / 21:35 UTC. At this time, newly purchased credits should be available as expected and we are working to resolve any remaining impact.
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