Delayed credits on the Claude Platform
Oct 1, 16:20 UTCOct 1, 22:36 UTC
Duration
6h 16m
Impact
Minor
Root cause
Not disclosed
Anthropic, 90 days
90 incidents
Affected
Claude Console (platform.claude.com)Claude API (api.anthropic.com)
Final update
This issue has been resolved.
Timeline
- Resolved · Oct 1, 22:36 UTC
This issue has been resolved.
- Monitoring · Oct 1, 18:23 UTC
We have resolved the issue causing delays in credits being applied after purchase. We are monitoring closely to ensure no further issues.
- Investigating · Oct 1, 16:20 UTC
We are investigating delays in credit purchases being reflected in account balances, resulting in some requests failing for insufficient credit balance. We will provide an additional update as soon as possible.
More from Anthropic
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2914:21 UTC3 days ago | Elevated errors on claude.ai, Claude Code, Claude Cowork and the Claude API | major | 2h 6m |
| Sep 2200:57 UTC10 days ago | Elevated errors for multiple models | major | 1h 38m |
| Sep 1616:18 UTC2 weeks ago | Issues with Google Play subscriptions | none | 33m |
| Sep 1509:48 UTC2 weeks ago | Intermittent error spikes for Claude Mythos 5.1 and Claude Fable 5.1 | major | 1h 26m |
| Sep 1114:19 UTC3 weeks ago | Elevated errors for Claude Mythos 5.1 and Claude Fable 5.1 | major | 17m |
| Sep 1021:43 UTC3 weeks ago | Elevated latency on the Claude API for some users | minor | 1h 41m |