New Subscription Activation & Payment Issues
Jan 9, 19:41 UTCJan 10, 04:55 UTC
Duration
9h 14m
Impact
Minor
Root cause
Not disclosed
Anthropic, 90 days
94 incidents
Affected
Not listed by the vendor.
Final update
The fix finished deploying approximately 2 hours ago and new purchases should work correctly going forward. We're closing this statuspage for now, and will work to restore access and/or provide refunds as needed for all affected customers.
Timeline
- Resolved · Jan 10, 04:55 UTC
The fix finished deploying approximately 2 hours ago and new purchases should work correctly going forward. We're closing this statuspage for now, and will work to restore access and/or provide refunds as needed for all affected customers.
More from Anthropic
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2200:57 UTC | Elevated errors for multiple models | major | 1h 38m |
| Sep 1616:18 UTC | Issues with Google Play subscriptions | none | 33m |
| Sep 1509:48 UTC | Intermittent error spikes for Claude Mythos 5.1 and Claude Fable 5.1 | major | 1h 26m |
| Sep 1114:19 UTC | Elevated errors for Claude Mythos 5.1 and Claude Fable 5.1 | major | 17m |
| Sep 1021:43 UTC | Elevated latency on the Claude API for some users | minor | 1h 41m |
| Sep 1015:54 UTC | Degraded functionality for Claude Cowork on Windows | major | 4d 3h |
Sources: vendors' own status pages, published postmortems and SEC 8-K Item 1.05 filings, read daily. Times as reported. Logos via logo.dev; trademarks belong to their owners.