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Appen · AIOct 23, 2024, 20:59 UTC 2 years ago

Platform Degradation

MinorNot disclosedUpdated 2h ago
Oct 23, 20:59 UTCOct 25, 19:07 UTC
Duration
46h 8m
Impact
Minor
Root cause
Not disclosed
Appen, 90 days
0 incidents
Affected
Customer Portal and API
Status page

Final update

This incident has been resolved.

Timeline

  1. Resolved · Oct 25, 19:07 UTC
    This incident has been resolved.
  2. Identified · Oct 25, 03:30 UTC
    We are ongoing with the implementation of fixes for the issue, and our team is actively working towards a resolution. We will provide further updates as we make progress.
  3. Identified · Oct 24, 20:21 UTC
    We are ongoing with the implementation of fixes for the issue, and our team is actively working towards a resolution. We will provide further updates as we make progress.
  4. Identified · Oct 24, 17:06 UTC
    We are continuing to implement fixes for this issue. We will provide further updates as we make progress.
  5. Identified · Oct 24, 14:06 UTC
    We have identified the cause of the degraded platform performance and errors and are currently working on implementing fixes. We appreciate your patience and understanding as we address this issue. We will keep you updated with any significant developments.
  6. Investigating · Oct 23, 21:34 UTC
    We are continuing our investigation into the platform degradation issue. Our team is actively working to resolve it as quickly as possible.
  7. Investigating · Oct 23, 20:59 UTC
    We are currently experiencing platform-wide degradation and errors. The team is actively investigating the issue to resolve it.

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