Incidentsby IbisSMS Delivery Failures for AT&T Customers
Feb 13, 21:58 UTCFeb 14, 04:15 UTC
Duration
6h 17m
Impact
Informational
Root cause
Not disclosed
Carta, 90 days
2 incidents
Affected
Not listed by the vendor.
Final update
The outage that occurred earlier has been resolved and the team will continue to monitor the systems affected today to ensure availability in the future.
Timeline
- Resolved · Feb 14, 04:15 UTC
The outage that occurred earlier has been resolved and the team will continue to monitor the systems affected today to ensure availability in the future.
- Monitoring · Feb 14, 02:12 UTC
We are seeing a reduction in delivery failures when sending messages to devices on the AT&T network. Users who are unable to receive authentication codes via SMS can select the "call phone" option at the bottom of the verification page as a workaround. We are continuing to monitor the situation.
- Identified · Feb 13, 22:28 UTC
The issue has been identified with a third-party vendor. As a temporary workaround, customers can click the "call phone" option at the bottom of the verification page.
- Investigating · Feb 13, 21:58 UTC
We are currently investigating this issue.