Harmony Endpoint – Temporary Service Disruption in UAE (United Arab Emirates) Region
Mar 1, 17:13 UTCOngoing
Duration
Ongoing
Impact
Minor
Root cause
Not disclosed
Check Point, 90 days
10 incidents
Affected
Check Point Endpoint Security - UAE RegionCheck Point Endpoint Security - Check Point Endpoint Security - UAE Region
Final update
We are continuing to monitor for any further issues.
Timeline
- Monitoring · Mar 2, 10:37 UTC
We are continuing to monitor for any further issues.
- Monitoring · Mar 2, 07:14 UTC
We are currently experiencing a service disruption in our data center in the United Arab Emirates due to an issue with our cloud infrastructure provider. As a result, customers whose Harmony Endpoint services are hosted in the United Arab Emirates region may experience difficulty accessing the Harmony Endpoint management portal. There is no security impact. Endpoint protections on devices continue to operate as expected. Our team is actively monitoring the situation and working closely with our cloud provider to restore full service as quickly as possible. We will provide an update once the issue is resolved or if additional information becomes available
- Monitoring · Mar 1, 23:55 UTC
The service disruption in the United Arab Emirates region has been resolved, with one remaining issue related to log visibility. The Harmony Endpoint management portal is now fully accessible. Connectivity between Endpoint clients and the server has been restored. Customers may still experience missing or delayed logs in the portal. Our team is actively working to fully restore log visibility. We will provide another update once the remaining issue is resolved.
- Monitoring · Mar 1, 17:13 UTC
We are currently experiencing a service disruption in our data center in the United Arab Emirates due to an issue with our cloud infrastructure provider. As a result, customers whose Harmony Endpoint services are hosted in the United Arab Emirates region may experience: • Difficulty accessing the Harmony Endpoint management portal • Temporary connectivity issues between Endpoint clients and the server There is no security impact. Endpoint protections on devices continue to operate as expected. Our team is actively monitoring the situation and working closely with our cloud provider to restore full service as quickly as possible. We will provide an update once the issue is resolved or if additional information becomes available
More from Check Point
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2705:44 UTC6 days ago | Infinity Portal Data Services (Datatube) - Data services outage on Australia and Canada regions | critical | 38m |
| Aug 2605:56 UTC5 weeks ago | Threat Emulation and Threat Extraction services issues on EU site | critical | 2h 34m |
| Aug 2517:34 UTC5 weeks ago | Threat Emulation services Slowness in US | minor | 1h 18m |
| Aug 2508:19 UTC5 weeks ago | SASE: Connectivity Failures on Israel-1 DC | major | 2h 26m |
| Aug 316:48 UTC2 months ago | Spark Management - EU region - Error on save settings | none | 0m |
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