Incidentsby IbisSupport case creation unavailable
Oct 12, 01:55 UTCOct 12, 02:26 UTC
Duration
31m
Impact
Informational
Root cause
Not disclosed
ClickHouse, 90 days
16 incidents
Affected
Not listed by the vendor.
Final update
The issue preventing customers from creating and viewing support cases in the ClickHouse Cloud console has been resolved. Support case functionality is working normally again. If you couldn’t open a case during the affected window, please submit it again from the console.
Timeline
- Resolved · Oct 12, 02:26 UTC
The issue preventing customers from creating and viewing support cases in the ClickHouse Cloud console has been resolved. Support case functionality is working normally again. If you couldn’t open a case during the affected window, please submit it again from the console.
- Investigating · Oct 12, 01:55 UTC
We have identified an issue that prevents customers from creating new support cases and viewing existing cases in the ClickHouse Cloud console. Affected users may see an error when loading the support page or submitting a case. ClickHouse Cloud services, queries, and data are not affected. We are rolling out a fix now and expect it in production within the next 30–60 minutes.
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