Incidentsby GlyphSome customers, including Shopify customers using legacy pixel methods, may not be seeing data collected on sandbox iframes
Feb 17, 19:35 UTCFeb 23, 08:27 UTC
Duration
5d 12h
Impact
Minor
Root cause
Not disclosed
Contentsquare, 90 days
9 incidents
Affected
DashboardsJourney AnalysisFunnelPage ComparatorZoning Analysis
Final update
This incident has been resolved.
Timeline
- Resolved · Feb 23, 08:27 UTC
This incident has been resolved.
- Investigating · Feb 17, 19:35 UTC
We are currently investigating. Please note that Shopify customers who have installed the Contentsquare Shopify Partner App are not impacted. For those customers on legacy Shopify setup we recommend you install the new app and remove your old custom pixel workaround. Please follow the installation guide to switch over (https://docs.contentsquare.com/en/web/#shopify).
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