Incidentsby GlyphSome Shopify customers using legacy pixel methods may not be seeing data collected on sandbox iframes
Jun 5, 13:17 UTCJun 5, 14:47 UTC
Duration
1h 30m
Impact
Minor
Root cause
Not disclosed
Contentsquare, 90 days
9 incidents
Affected
DashboardsJourney AnalysisFunnelZoning Analysis
Final update
This incident has been resolved.
Timeline
- Resolved · Jun 5, 14:47 UTC
This incident has been resolved.
- Monitoring · Jun 5, 14:15 UTC
A fix has been implemented and we are monitoring the results. Please note that Shopify customers who have installed the Contentsquare Shopify Partner App were not impacted. For those customers on legacy Shopify setup we recommend you install the new app and remove your old custom pixel workaround. Please follow the installation guide to switch over (https://docs.contentsquare.com/en/web/#shopify).
- Identified · Jun 5, 13:17 UTC
The issue has been identified and a fix is being implemented.
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