Coursera · Apps and SaaSSep 28, 2018, 16:12 UTC

Coursera is down for some VIP learners with many Certificates and enrollments

InformationalNot disclosedUpdated 4h ago

Sep 28, 16:12 UTCSep 28, 20:07 UTC

Duration

3h 55m

Impact

Informational

Root cause

Not disclosed

Coursera, 90 days

0 incidents

Affected

Not listed by the vendor.

Final update

This incident has been resolved.

Resolved · Sep 28, 20:07 UTC
This incident has been resolved.
Monitoring · Sep 28, 17:55 UTC
The issue was fixed at 10:04am PST. We are still monitoring for potential glitches that may remain.
Identified · Sep 28, 16:47 UTC
We have identified the source of the failure and are working on a fix. We should have a resolution shortly.
Investigating · Sep 28, 16:12 UTC
Our engineers are investigating an issue where top learners with many courses and Certificates are seeing "Down for Maintenance" on some pages. Other pages load without all information. This should be resolved shortly!