Platform email sending delays
Jun 4, 22:51 UTCJun 5, 00:00 UTC
Duration
1h 9m
Impact
Minor
Root cause
Not disclosed
Databento, 90 days
13 incidents
Affected
Portal
Final update
This incident has been resolved.
Timeline
- Resolved · Jun 5, 00:00 UTC
This incident has been resolved.
- Monitoring · Jun 4, 23:41 UTC
Our email service provider states that they have deployed a fix, and are sending queued emails. Users trying to sign up may need to resend their confirmation code if the original one expired.
- Identified · Jun 4, 22:51 UTC
One of our email service providers is experiencing delays. This includes emails as part of the signup process, team invites, and budget alerts. Support and sales emails are not impacted: you can still reach us through any of the options on https://databento.com/support
More from Databento
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 415:12 UTC4 weeks ago | OPRA historical data for 2026-09-04 delayed | none | 2d 23h |
| Aug 2807:59 UTC5 weeks ago | Live authentication timeouts in NY4 | critical | 6h 50m |
| Aug 2109:56 UTC6 weeks ago | Batch jobs being queued indefinitely | major | 3h 34m |
| Aug 1319:04 UTC7 weeks ago | GLBX.MDP3 intraday data is delayed | none | 5h 5m |
| Aug 1022:55 UTC7 weeks ago | GLBX.MDP3 delays in the Historical API | minor | 4h 3m |
| Aug 615:05 UTC8 weeks ago | Databento portal and historical API down | critical | 4h 26m |