Investigating an issue in FR2 (Frankfurt) Datacenter affecting both XEUR.EOBI and XEEE.EOBI

Final update

Deutsche Börse is cross-checking the patching against its internal records to perform a reversion of the breaking reconfiguration. As of 02:00 UTC on November 3, we are still receiving no XEUR or XEEE data. Traffic has not been restored, and we have no confirmed recovery time.

1. Identified · Nov 3, 02:30 UTC
   Deutsche Börse is cross-checking the patching against its internal records to perform a reversion of the breaking reconfiguration. As of 02:00 UTC on November 3, we are still receiving no XEUR or XEEE data. Traffic has not been restored, and we have no confirmed recovery time.
2. Identified · Nov 2, 18:14 UTC
   Deutsche Börse have scheduled for the network reconfiguration to be reverted. This will take place after end of Eurex extended trading hours, after 21:30Z (22:30 CET / 16:30 ET).
3. Identified · Nov 2, 17:48 UTC
   Working with Deutsche Börse, we have identified an unscheduled and unexpected network reconfiguration in the FR2 (Frankfurt) Datacenter. This caused complete loss of all feeds in FR2. We are now working to restore traffic.
4. Investigating · Nov 2, 12:48 UTC
   Deutsche Boerse are continuing to investigate the outage.
5. Investigating · Nov 2, 08:06 UTC
   We are continuing to investigate this issue. It has been escalated and our engineers are working with Deutsche Boerse to get the incident resolved. Both XEUR.EOBI and XEEE.EOBI are affected.
6. Investigating · Nov 2, 04:47 UTC
   We are investigating an outage in FR2 affecting XEUR.EOBI and XEEE.EOBI. XEUR is currently open for extended (Asian) trading hours. This outage affects the Live API, and Historical API which has degraded availability due to the outage.