Live authentication timeouts in NY4
Aug 28, 07:59 UTCAug 28, 14:49 UTC
Duration
6h 50m
Impact
Critical
Root cause
Not disclosed
Databento, 90 days
13 incidents
Affected
Live US Equities - Secaucus NY4Live OPRA - Secaucus NY4Live CFE - Secaucus NY4Live - Live US Equities - Secaucus NY4Live - Live OPRA - Secaucus NY4Live - Live CFE - Secaucus NY4
Final update
This incident has been resolved.
Timeline
- Resolved · Aug 28, 14:49 UTC
This incident has been resolved.
- Monitoring · Aug 28, 10:28 UTC
All affected dedicated connectivity customers have been moved to a new BGP endpoint. We are continuing to monitor for issues and investigate the original cause of the issue.
- Identified · Aug 28, 08:45 UTC
The authentication issues are resolved, so clients connecting over internet should see service restored. We are continuing to investigate the BGP issues affecting customers over dedicated connectivity.
- Investigating · Aug 28, 07:59 UTC
We're currently investigating an issue where live authentication is timing out for datasets in NY4. We are also seeing BGP failures in NY4.
More from Databento
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 415:12 UTC4 weeks ago | OPRA historical data for 2026-09-04 delayed | none | 2d 23h |
| Aug 2109:56 UTC6 weeks ago | Batch jobs being queued indefinitely | major | 3h 34m |
| Aug 1319:04 UTC7 weeks ago | GLBX.MDP3 intraday data is delayed | none | 5h 5m |
| Aug 1022:55 UTC7 weeks ago | GLBX.MDP3 delays in the Historical API | minor | 4h 3m |
| Aug 615:05 UTC8 weeks ago | Databento portal and historical API down | critical | 4h 26m |
| Aug 407:47 UTC2 months ago | Consistent 504 timeout on the Historical API | major | 16h 13m |