Intermittent API outage due to an internal DNS issue
Jul 24, 23:03 UTCJul 24, 23:20 UTC
Duration
17m
Impact
Minor
Root cause
DNS
Databento, 90 days
13 incidents
Affected
PortalHistoricalFTP
Final update
This incident has been resolved.
Timeline
- Resolved · Jul 24, 23:20 UTC
This incident has been resolved.
- Monitoring · Jul 24, 23:04 UTC
We've implemented a fix internally and the system looks healthy again. We'll continue to monitor.
- Identified · Jul 24, 23:03 UTC
We're investigating an issue with an internal DNS server, which is causing intermittent API 500 errors. We expect this to be resolved within the next 15 minutes.
More from Databento
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 415:12 UTC4 weeks ago | OPRA historical data for 2026-09-04 delayed | none | 2d 23h |
| Aug 2807:59 UTC5 weeks ago | Live authentication timeouts in NY4 | critical | 6h 50m |
| Aug 2109:56 UTC6 weeks ago | Batch jobs being queued indefinitely | major | 3h 34m |
| Aug 1319:04 UTC7 weeks ago | GLBX.MDP3 intraday data is delayed | none | 5h 5m |
| Aug 1022:55 UTC7 weeks ago | GLBX.MDP3 delays in the Historical API | minor | 4h 3m |
| Aug 615:05 UTC8 weeks ago | Databento portal and historical API down | critical | 4h 26m |
Also caused by dns
All| Started | Vendor | Incident | Impact | Duration |
|---|---|---|---|---|
| Jul 2720:34 UTC2 months ago | Delays in creation of DNS records | minor | 2h 2m | |
| Jun 2301:05 UTC3 months ago | INC20000046 | major | 1h 30m | |
| Jun 410:12 UTC4 months ago | DNS API Service | minor | 1h 35m | |
| May 2223:27 UTC4 months ago | New Database Creation Failing Due to Upstream Provider Issue | none | 32m | |
| May 1413:57 UTC4 months ago | DNS service, Certificates and Managed MongoDB | minor | 6h 49m | |
| May 715:17 UTC5 months ago | AWS Cluster DNS Changes Degraded Performance | major | 6h 58m |