Notifications to Pagerduty, VictorOps, Slack, Webhook, Microsoft Teams and OpsGenie are not delivered

Final update

Between approximately 9:42 AM and 10:38 AM ET on April 10, we observed delivery failures for customers in the US1, AP1, and AP2 regions. During this window, notifications to the following integrations were delayed or temporarily undelivered: • PagerDuty • Slack • Microsoft Teams • Webhooks • Jira • ServiceNow • OpsGenie • VictorOps • BigPanda • Zendesk • Sumologic All delayed notifications have been replayed with the following exceptions: PagerDuty pages and Slack notifications queued during the outage window were not replayed, as they were no longer actionable at the time of recovery. Webhook notifications will be reprocessed and delivered at a later date. No monitoring data was lost during this incident. Monitor evaluations continued normally , only the delivery of triggered notifications was affected. Thank you for your patience.

1. Resolved · Apr 10, 20:59 UTC
   Between approximately 9:42 AM and 10:38 AM ET on April 10, we observed delivery failures for customers in the US1, AP1, and AP2 regions. During this window, notifications to the following integrations were delayed or temporarily undelivered: • PagerDuty • Slack • Microsoft Teams • Webhooks • Jira • ServiceNow • OpsGenie • VictorOps • BigPanda • Zendesk • Sumologic All delayed notifications have been replayed with the following exceptions: PagerDuty pages and Slack notifications queued during the outage window were not replayed, as they were no longer actionable at the time of recovery. Webhook notifications will be reprocessed and delivered at a later date. No monitoring data was lost during this incident. Monitor evaluations continued normally , only the delivery of triggered notifications was affected. Thank you for your patience.
2. Monitoring · Apr 10, 20:13 UTC
   Webhooks and Slack notifications are still catching up.
3. Monitoring · Apr 10, 19:44 UTC
   Webhooks and Slack notifications are still catching up.
4. Monitoring · Apr 10, 19:02 UTC
   Webhooks and Slack notifications are still catching up.
5. Monitoring · Apr 10, 18:33 UTC
   Notifications for ServiceNow and Microsoft Teams are now caught up. Webhooks and Slack notifications are still catching up.
6. Monitoring · Apr 10, 17:37 UTC
   Notifications for JIRA are now caught up.
7. Monitoring · Apr 10, 17:12 UTC
   Notifications for Opsgenie, VictorOps, BigPanda, Zendesk, and Sumologic are caught up. Webhooks, Microsoft Teams, Slack, JIRA, and ServiceNow are still catching up.
8. Monitoring · Apr 10, 16:15 UTC
   We are still catching-up on past notifications that may have been delayed.
9. Monitoring · Apr 10, 15:59 UTC
   We are still catching-up on past notifications that may have been delayed.
10. Monitoring · Apr 10, 15:42 UTC
    New notifications are now successfully delivered, and we are catching-up on past notifications that may have been delayed
11. Identified · Apr 10, 15:42 UTC
    New notifications are now successfully delivered, and we are catching-up on past notifications that may have been delayed.
12. Identified · Apr 10, 15:23 UTC
    We are continuing to work on a fix for this issue.
13. Identified · Apr 10, 15:00 UTC
    The issue has been identified and a fix is being implemented.
14. Investigating · Apr 10, 14:54 UTC
    We are investigating an issue to send notifications to Pagerduty, VictorOps, Slack, Webhook, Microsoft Teams and OpsGenie.