External ID generation issue in Dremio Cloud (EU)

Final update

We have resolved an issue that caused an error to be returned when trying to generate an external ID for AWS IAM role-based access when creating a project or cloud in Dremio Cloud (EU). We apologize for any inconvenience caused.

1. Resolved · Aug 12, 18:19 UTC
   We have resolved an issue that caused an error to be returned when trying to generate an external ID for AWS IAM role-based access when creating a project or cloud in Dremio Cloud (EU). We apologize for any inconvenience caused.
2. Identified · Aug 12, 17:34 UTC
   An error is returned to users when trying to generate an external ID for AWS IAM role-based access when creating a project or cloud in Dremio Cloud (EU). We have identified the issue and we continue to be working on a mitigation. We will provide another update within 60 minutes.
3. Identified · Aug 12, 16:50 UTC
   An error is returned to users when trying to generate an external ID for AWS IAM role-based access when creating a project or cloud in Dremio Cloud (EU). We have identified the issue and are working on a mitigation. We will provide another update within 30 minutes.
4. Investigating · Aug 12, 16:32 UTC
   An error is returned to users when trying to generate an external ID for AWS IAM role-based access for Dremio Cloud (EU). We are looking into this issue.