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Dremio · Data and observabilitySep 18, 2023, 20:33 UTC 3 years ago

Engine degradation in multiple AWS regions

MinorNot disclosedUpdated 39h ago
Sep 18, 20:33 UTCSep 19, 07:41 UTC
Duration
11h 8m
Impact
Minor
Root cause
Not disclosed
Dremio, 90 days
2 incidents
Affected
Site AvailabilityDremio Cloud - US - Site Availability
Status page

Final update

We've verified engines are behaving normally in the previously impacted AWS region. Service is operating normally.

Timeline

  1. Resolved · Sep 19, 07:41 UTC
    We've verified engines are behaving normally in the previously impacted AWS region. Service is operating normally.
  2. Monitoring · Sep 19, 07:27 UTC
    The incident has been resolved by AWS. We are monitoring for impacts and rebound.
  3. Identified · Sep 19, 02:57 UTC
    The latest update from AWS at Sep 18 7:27 PM PDT, Sep 19 2:27:00 AM UTC (30 minutes prior to this update) regarding US-WEST-2 indicates early signs of improvement as well as estimated recovery over the next two hours. We're monitoring for additional hourly updates from them.
  4. Identified · Sep 19, 00:14 UTC
    AWS report mitigation of issues in US-EAST-1. Customers in US-EAST-1 should see normal system operation. US-WEST-2 is partially mitigated and AWS is continuing to progress towards completing the necessary updates. We will update when US-WEST-2 is fully operational again.
  5. Identified · Sep 18, 20:33 UTC
    Customers may experience issues spinning up engines in AWS in several regions (US East 1 and US West 2). Requests to start engines may experience greater latency and/or timeouts. Details on the underlying service outage can be viewed here: https://health.aws.amazon.com/health/status We will update as mitigations are announced.

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