Engine scale up failing in Dremio Cloud (EU)

Final update

We have mitigated an issue preventing customers with Azure engines using PrivateLink connectivity back to Dremio Cloud (EU) from scaling up successfully. We have now seen successful scale up of engines in customer environments. We apologize for any inconvenience caused.

1. Resolved · Oct 24, 09:36 UTC
   We have mitigated an issue preventing customers with Azure engines using PrivateLink connectivity back to Dremio Cloud (EU) from scaling up successfully. We have now seen successful scale up of engines in customer environments. We apologize for any inconvenience caused.
2. Monitoring · Oct 24, 09:24 UTC
   We have mitigated an issue preventing customers with Azure engines using PrivateLink connectivity back to Dremio Cloud (EU) from scaling up successfully. We are actively monitoring the recovery of engines in customer environments and are seeing successful scale ups. We apologize for any inconvenience caused.
3. Identified · Oct 24, 09:02 UTC
   We have identified an issue impacting customers with Azure engines using PrivateLink connectivity back to Dremio Cloud (EU). We are currently working on mitigating the issue. We will provide another update within 45 minutes.
4. Investigating · Oct 24, 08:44 UTC
   We are currently investigating reports of engine scaling failures in Dremio Cloud (EU). We will provide another update within 30 minutes.