Intermittent Query Failures

Final update

This incident has been resolved.

1. Resolved · Sep 8, 17:40 UTC
   This incident has been resolved.
2. Monitoring · Sep 8, 17:09 UTC
   The fix has been deployed to both production environments and normal operation has resumed. We will continue to monitor before resolving the incident.
3. Monitoring · Sep 8, 16:14 UTC
   The fix deployed to the US site is performing well now. We will continue to monitor and then roll out the same fix to the European site.
4. Identified · Sep 8, 15:55 UTC
   A fix has been deployed to the US site and is being evaluated. Initial reports are showing increased latency in the UI. We will update as we consider next steps.
5. Identified · Sep 8, 00:31 UTC
   We are moving the mitigation through our testing environments in preparation of deploying to our production systems.
6. Identified · Sep 7, 15:50 UTC
   The issue has been identified and a fix is being implemented.
7. Investigating · Sep 7, 15:50 UTC
   Following the deployment on Wednesday, Sept 6th, 2023 our monitoring has detected an increase in query failure rates for some projects. We believe this is only impacting AWS projects created since Aug 17th, 2023. If you are experiencing query failures, please contact Dremio Support and they can assist in mitigation. We believe the issue has been identified and a fix is being evaluated. We will update further when the fix is deployed.