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Dremio · Data and observabilityAug 7, 2024, 08:36 UTC 2 years ago

Email delivery issue in Dremio Cloud (US)

MinorNot disclosedUpdated 38h ago
Aug 7, 08:36 UTCAug 7, 10:18 UTC
Duration
1h 42m
Impact
Minor
Root cause
Not disclosed
Dremio, 90 days
2 incidents
Affected
Dremio Cloud - US
Status page

Final update

We have mitigated the issue at this time and have seen emails successfully delivered. Users may need to resend invites and/or resubmit requests for password resets. We apologize for any inconvenience caused.

Timeline

  1. Resolved · Aug 7, 10:18 UTC
    We have mitigated the issue at this time and have seen emails successfully delivered. Users may need to resend invites and/or resubmit requests for password resets. We apologize for any inconvenience caused.
  2. Identified · Aug 7, 09:55 UTC
    We have identified an issue with our email provider and we continue to be working with our provider to resolve this issue. We will provide another update in approximately 1 hour.
  3. Identified · Aug 7, 08:56 UTC
    We have identified an issue with our email provider and are working to resolve this issue. We will provide another update in approximately 1 hour.
  4. Identified · Aug 7, 08:36 UTC
    We have detected an issue with emails failing to send. Email invites, password resets, and other email notifications may not be functional at this time. We will provide another update within 30 minutes or less.

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