Incidentsby GlyphChoppy audio on Agent conversations using Eleven v4 Turbo
Nov 3, 10:10 UTCNov 3, 11:05 UTC
Duration
55m
Impact
Minor
Root cause
Capacity
ElevenLabs, 90 days
27 incidents
Affected
Not listed by the vendor.
Final update
Between 10:10 and 11:05 UTC on Nov 3, some Agent conversations in the EU using Eleven v4 Turbo had choppy audio, with parts of the agent's speech missing. This was caused by Eleven v4 Turbo generating audio slower than real time under high load. The issue recurred on Nov 4, and we have since rolled out a fix that increases v4 Turbo throughput and are adding alerting to detect this earlier.
Timeline
- Resolved · Nov 3, 11:05 UTC
Between 10:10 and 11:05 UTC on Nov 3, some Agent conversations in the EU using Eleven v4 Turbo had choppy audio, with parts of the agent's speech missing. This was caused by Eleven v4 Turbo generating audio slower than real time under high load. The issue recurred on Nov 4, and we have since rolled out a fix that increases v4 Turbo throughput and are adding alerting to detect this earlier.
- Investigating · Nov 3, 10:10 UTC
Some Agent conversations in the EU using Eleven v4 Turbo are experiencing choppy audio, with parts of the agent's speech missing. This is caused by Eleven v4 Turbo generating audio slower than real time under high load.
More from ElevenLabs
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