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Firebolt · Apps and SaaSMar 25, 2025, 18:21 UTC 1 year ago

Login flow experiencing interruption in some regions

MajorNot disclosedUpdated 14h ago
Mar 25, 18:21 UTCMar 25, 21:57 UTC
Duration
3h 36m
Impact
Major
Root cause
Not disclosed
Firebolt, 90 days
0 incidents
Affected
Web ApplicationAPITenant Account CreationFirebolt Components - Web ApplicationFirebolt Components - APIFirebolt Components - Tenant Account Creation
Status page

Final update

This incident has been resolved.

Timeline

  1. Resolved · Mar 25, 21:57 UTC
    This incident has been resolved.
  2. Investigating · Mar 25, 19:20 UTC
    Auth0 has indicated all systems are operational. You should now be able to resume logins and authentication without interruption. Thank you for your patience.
  3. Investigating · Mar 25, 18:56 UTC
    Auth0 has partially recovered services. You may be able to resume logins/ authentications, however there may still be intermittent errors. We will post here when all services have been 100% recovered.
  4. Investigating · Mar 25, 18:32 UTC
    For users currently on V1 of Firebolt, your authentication should not be affected. Auth0 has advised they have identified the root cause and are working on a remediation.
  5. Investigating · Mar 25, 18:21 UTC
    We are continuing to investigate this issue.
  6. Investigating · Mar 25, 18:21 UTC
    Due to an Auth0 incident, we are experiencing an interruption to logins (possibly including programmatic access such as service accounts) if the user's token has expired. We will update as we have more information.

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