All systems are currently down.
Oct 20, 08:18 UTCOct 20, 11:41 UTC
Duration
3h 23m
Impact
Critical
Root cause
Dependency
Flock Safety, 90 days
2 incidents
Affected
Search, Insights, and AdministrationAlerts & MapAPI & WebhooksVMS
Final update
This incident has been resolved.
Timeline
- Resolved · Oct 20, 11:41 UTC
This incident has been resolved.
- Monitoring · Oct 20, 11:20 UTC
A fix has been implemented and we are monitoring the results.
- Identified · Oct 20, 09:07 UTC
The issue has been identified by the third-party platform provider that hosts our infrastructure. They are working on multiple parallel paths to accelerate recovery.
- Investigating · Oct 20, 08:18 UTC
We are experiencing a major service disruption due to an issue with the third-party platform provider that hosts our infrastructure. Their engineering teams are actively working on a fix, and we are closely monitoring their progress. We will provide another update as soon as we have new information or an estimated time of resolution.