Incidentsby GlyphSMS messages for MFA not getting delivered
Apr 22, 13:38 UTCApr 23, 12:06 UTC
Duration
22h 28m
Impact
Minor
Root cause
Not disclosed
Flock Safety, 90 days
2 incidents
Affected
Search, Insights, and AdministrationAuth0 User AuthenticationAlerts & MapAPI & WebhooksVMSAuth0 - Auth0 User Authentication
Final update
This incident has been resolved.
Timeline
- Resolved · Apr 23, 12:06 UTC
This incident has been resolved.
- Monitoring · Apr 23, 02:17 UTC
Twilio has narrowed it down to only users on the Onvoy Spectrum Mobile Network and is working to resolve the issue. Most users should not be affected, but users on that network might have trouble receiving SMS short codes for MFA. https://status.twilio.com/
- Monitoring · Apr 22, 18:14 UTC
Our SMS provider Twilio has identified the network responsible and is working to resolve the issue. https://status.twilio.com/
- Identified · Apr 22, 13:38 UTC
Our SMS provider Twilio (https://status.twilio.com/) is currently experiencing issues delivering short code messages. This prevents users with SMS MFA enabled from logging in.