Search Ingest Delayed
May 17, 10:53 UTCMay 17, 19:37 UTC
Duration
8h 43m
Impact
Minor
Root cause
Not disclosed
Flock Safety, 90 days
2 incidents
Affected
Search, Insights, and AdministrationAPI & Webhooks
Final update
This incident has been resolved.
Timeline
- Resolved · May 17, 19:37 UTC
This incident has been resolved.
- Monitoring · May 17, 17:37 UTC
We have fixed the issue affecting real-time data. We are still working through historical data, so some older footage may take longer than usual to become searchable. Alerting and other real-time systems are unaffected.
- Identified · May 17, 15:38 UTC
We are continuing to work on a fix for this issue. Searches involving exact license plate matches and FreeForm search are unaffected. Alerting and other real-time systems are unaffected.
- Identified · May 17, 13:28 UTC
We are continuing to work on a fix for this issue.
- Identified · May 17, 10:53 UTC
Our search system is experiencing intermittent delays ingesting new footage. As a result, recent footage may take longer than usual to become searchable. Alerts and Hot List are unaffected.