Partial Sprites outage

Final update

This incident has been resolved.

1. Resolved · Sep 24, 02:12 UTC
   This incident has been resolved.
2. Monitoring · Sep 24, 01:43 UTC
   Sprites API performance has largely recovered and most users should no longer see errors creating, connecting to, or managing Sprites. We're still seeing a small number of intermittent errors and are investigating them before resolving this incident.
3. Monitoring · Sep 23, 23:59 UTC
   We have deployed another potential fix and are monitoring results.
4. Identified · Sep 23, 20:26 UTC
   This issue is now occurring on regions other than SJC. We are still working on a fix.
5. Identified · Sep 23, 18:47 UTC
   The issue has been identified and we are rolling out mitigations.
6. Investigating · Sep 23, 18:44 UTC
   We are investigating intermittent API failures for users connecting near SJC.