Disruption with Email Delivery

Final update

This incident has been resolved. Thank you for your patience and understanding as we addressed this issue. A detailed root cause analysis will be shared as soon as it is available.

1. Resolved · Nov 12, 21:43 UTC
   This incident has been resolved. Thank you for your patience and understanding as we addressed this issue. A detailed root cause analysis will be shared as soon as it is available.
2. Monitoring · Nov 12, 21:43 UTC
   We’ve resolved the email-processing impact on our systems and are continuing to monitor. The upstream provider disruption may still cause delays for customers using that provider. Email delivery through other providers is operating normally.
3. Monitoring · Nov 12, 21:02 UTC
   We’re monitoring an email disruption related to an upstream provider degradation. Users whose email is hosted by the affected provider may experience delays in message delivery. Email service for users on other providers is currently operating normally. We’ll share updates as we learn more.
4. Monitoring · Nov 12, 20:21 UTC
   We are seeing recovery for sign-in, email address verification, and other forms of e-mail communication previously impacted. We will continue to monitor.
5. Monitoring · Nov 12, 20:19 UTC
   The degradation has been mitigated. We are monitoring to ensure stability.
6. Investigating · Nov 12, 20:12 UTC
   Users may be unable to sign-in, verify e-mail addresses, reset passwords, or receive e-mail notifications due to degradation with an upstream e-mail provider. We will continue to monitor and provide updates.
7. Investigating · Nov 12, 19:43 UTC
   We are seeing disruptions with email delivery for account sign-in and new account sign up. We are investigating.
8. Investigating · Nov 12, 19:36 UTC
   We are investigating reports of impacted performance for some GitHub services.