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Grafana Labs · Data and observabilityJan 26, 2026, 20:53 UTC 9 months ago

Upgrade from Free → Pro failing for users

MajorNot disclosedUpdated 47d ago
Jan 26, 20:53 UTCJan 27, 00:13 UTC
Duration
3h 20m
Impact
Major
Root cause
Not disclosed
Grafana Labs, 90 days
66 incidents
Affected
Not listed by the vendor.
Status page

Final update

Engineering has released a fix and as of 00:13 UTC, customers should no longer experience issues upgrading from Free to Pro subscriptions. At this time, we are considering this issue resolved. No further updates.

Timeline

  1. Resolved · Jan 27, 00:13 UTC
    Engineering has released a fix and as of 00:13 UTC, customers should no longer experience issues upgrading from Free to Pro subscriptions. At this time, we are considering this issue resolved. No further updates.

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