Incidentsby GlyphGrafana Cloud login issues for users with role of None
Jul 17, 18:22 UTCJul 18, 13:15 UTC
Duration
18h 53m
Impact
Minor
Root cause
Not disclosed
Grafana Labs, 90 days
66 incidents
Affected
AWS Australia - prod-ap-southeast-2AWS Brazil - prod-sa-east-1AWS Canada - prod-ca-east-0AWS Germany - prod-eu-west-2AWS Germany - prod-eu-west-4AWS India - prod-ap-south-1AWS Japan - prod-ap-northeast-0AWS UAE - prod-me-central-1AWS Singapore - prod-ap-southeast-1AWS Sweden - prod-eu-north-0AWS US East - prod-us-east-0AWS US East - prod-us-east-2AWS US West - prod-us-west-0AWS Australia - prod-au-southeast-1
Final update
Users with the None role authenticating via Grafana.com should be able to access their stacks again
Timeline
- Resolved · Jul 18, 13:15 UTC
Users with the None role authenticating via Grafana.com should be able to access their stacks again
- Identified · Jul 17, 21:33 UTC
We are in the process of implementing a fix and are monitoring the rollout. Thank you for your patience.
- Identified · Jul 17, 19:28 UTC
We’ve identified the cause of the issue impacting users with the role of None from logging in. Our team is currently implementing a fix.
- Investigating · Jul 17, 18:22 UTC
We’re currently investigating an issue with user logins with the None role in Grafana Cloud. Our team is actively working to identify the cause. Thank you for your patience.
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