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24 down now · 242 this week

Hopper · Apps and SaaSMar 26, 2019, 14:45 UTC 7 years ago

Issues with Ticketing.

CriticalNot disclosedUpdated 2h ago
Mar 26, 14:45 UTCMar 26, 17:58 UTC
Duration
3h 12m
Impact
Critical
Root cause
Not disclosed
Hopper, 90 days
0 incidents
Affected
Mobile App Services
Status page

Final update

This incident has been resolved.

Timeline

  1. Resolved · Mar 26, 17:58 UTC
    This incident has been resolved.
  2. Monitoring · Mar 26, 16:20 UTC
    All systems are once again operational. We're monitoring to insure everything is back to normal.
  3. Identified · Mar 26, 15:42 UTC
    ... And vendor shopping is down now, too. App is having significant issues with shopping prices as a result. Upgrading to a major outage now.
  4. Monitoring · Mar 26, 15:05 UTC
    We should be near operational for booking now. We're still waiting for our vendor to come back on line but our failover services should have everything restored for our customers.
  5. Identified · Mar 26, 14:58 UTC
    The issue has been identified as an outage by one of out partners. We're working with them on restoring operation to their services and cutting over what we can to allow our customers to still book travel.
  6. Investigating · Mar 26, 14:45 UTC
    Hopper has run into some issues with ticketing for some segments. Engineering is investigating the issue.

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