Incidentsby GlyphCore Switch Failure
Feb 1, 21:04 UTCFeb 2, 04:41 UTC
Duration
7h 37m
Impact
Major
Root cause
Network
Hopper, 90 days
0 incidents
Affected
Not listed by the vendor.
Final update
This incident has been resolved.
Timeline
- Resolved · Feb 2, 04:41 UTC
This incident has been resolved.
- Identified · Feb 2, 01:31 UTC
Hopper's network troubles are the result of a hardware failure on one of our Core switches. Systems are currently stable but we're still seeing intermittent timeouts. We will replace the faulty Core switch between 21:30 and 22:30 EST tonight, after which we expect systems to be fully operational again. Thank you for hanging in!
- Investigating · Feb 1, 21:04 UTC
We are actively investigating an issue with Hopper's internal network infrastructure that is causing "Server Trouble" errors for our app users and some of our web users. We hope to have this issue resolved very soon. Thank you for your patience.