Hopper · Apps and SaaSFeb 15, 2017, 17:33 UTC

Network Infrastructure Trouble

MajorNot disclosedUpdated 2h ago

Feb 15, 17:33 UTCFeb 15, 20:35 UTC

Duration

3h 2m

Impact

Major

Root cause

Not disclosed

Hopper, 90 days

0 incidents

Affected

No components were affected by this update.

Final update

This incident has been resolved.

Resolved · Feb 15, 20:35 UTC
This incident has been resolved.
Monitoring · Feb 15, 18:31 UTC
Network outage at Hopper's primary Internet Service Provider has been resolved. We will continue to monitor over the coming hours.
Identified · Feb 15, 17:33 UTC
We are actively investigating an issue with Hopper's internal network infrastructure that is causing "Server Trouble" errors for our app users and some of our web users. We hope to have this issue resolved very soon. Thank you for your patience.