Hopper · Apps and SaaSFeb 16, 2017, 03:39 UTC

Network Infrastructure Trouble

MinorNot disclosedUpdated 2h ago

Feb 16, 03:39 UTCFeb 16, 14:21 UTC

Duration

10h 42m

Impact

Minor

Root cause

Not disclosed

Hopper, 90 days

0 incidents

Affected

No components were affected by this update.

Final update

This incident has been resolved.

Resolved · Feb 16, 14:21 UTC
This incident has been resolved.
Monitoring · Feb 16, 04:35 UTC
Network outage at Hopper's primary Internet Service Provider has been resolved. We will continue to monitor over the coming hours
Investigating · Feb 16, 03:39 UTC
We are actively investigating an issue with Hopper's internal network infrastructure that is causing "Server Trouble" errors for our app users and some of our web users. We hope to have this issue resolved very soon. Thank you for your patience