Hopper · Apps and SaaSDec 5, 2018, 20:49 UTC

Predictions not working

MajorNot disclosedUpdated 2h ago

Dec 5, 20:49 UTCDec 5, 21:17 UTC

Duration

28m

Impact

Major

Root cause

Not disclosed

Hopper, 90 days

0 incidents

Affected

Mobile App Services

Final update

Everything is operational. There was an issue with one of our load balancers failing over, but we're back online. Happy booking!

Resolved · Dec 5, 21:17 UTC
Everything is operational. There was an issue with one of our load balancers failing over, but we're back online. Happy booking!
Monitoring · Dec 5, 21:11 UTC
Fix deployed. We're monitoring to make sure we're in the clear.
Identified · Dec 5, 21:10 UTC
We've identified the core issue and Engineering is working on resolution right now.
Investigating · Dec 5, 20:49 UTC
Currently, Predictions/Booking are down for the Hopper App. Engineering is investigating.