Hopper · Apps and SaaSMar 28, 2016, 21:30 UTC

Network Infrastructure Trouble

MajorNot disclosedUpdated 2h ago

Mar 28, 21:30 UTCMar 29, 00:39 UTC

Duration

3h 9m

Impact

Major

Root cause

Not disclosed

Hopper, 90 days

0 incidents

Affected

Not listed by the vendor.

Final update

This incident has been resolved.

Resolved · Mar 29, 00:39 UTC
This incident has been resolved.
Monitoring · Mar 28, 21:54 UTC
A fix has been implemented and we are monitoring the results.
Identified · Mar 28, 21:40 UTC
Hopper's third-party airline reservation system provider is currently experiencing a major outage. As a result, Hopper is unable to access airline pricing and availability data. The provider is investigating the issue and we expect to be back online soon. Thank you for hanging in!
Investigating · Mar 28, 21:30 UTC
We are actively investigating an issue with Hopper's internal network infrastructure that is causing "Server Trouble" errors for our app users and some of our web users. We hope to have this issue resolved very soon. Thank you for your patience.