Investigating - Known Impact
Jul 31, 17:44 UTCJul 31, 22:54 UTC
Duration
5h 10m
Impact
Minor
Root cause
Not disclosed
LaunchDarkly, 90 days
16 incidents
Affected
OpenTelemetry (Logs, Traces, Metrics)Observability (core functionality) - OpenTelemetry (Logs, Traces, Metrics)
Final update
The issue with Observability Traces has been resolved. Missing trace data has been recovered.
Timeline
- Resolved · Jul 31, 22:54 UTC
The issue with Observability Traces has been resolved. Missing trace data has been recovered.
- Monitoring · Jul 31, 21:58 UTC
The issue with Observability Traces has been identified and a fix has been implemented. We have recovered most trace data that was missing from July 30th 5:16pm to July 31st 10:59am PT. We will resolve the incident once we fully complete data recovery (expected to complete by 5pm PT).
- Identified · Jul 31, 17:59 UTC
Customers are experiencing missing Observability Traces ingested from July 30th 5:16pm until July 31st 10:59am PT. Observability Logs / Metrics are unaffected. We have identified the issue and are continuing our work to recover the missing Traces data.
- Investigating · Jul 31, 17:44 UTC
All customers are experiencing missing Observability Traces starting July 30th at 5:16pm PT. We are investigating and will provide updates as they become available. Trace data is not lost and we are working to recover it.
More from LaunchDarkly
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Aug 2620:00 UTC | Flag delivery errors in Streaming API | minor | 0m |
| Aug 2412:20 UTC | Email delivery failure affecting sign-up verification and notification emails | minor | 1h 15m |
| Aug 1710:36 UTC | Flag Updates via Polling API delayed | minor | 5h 26m |
| Aug 1414:47 UTC | Flag Updates delayed in US Region | minor | 2h |
| Aug 719:29 UTC | Elevated errors on server-side SDK streaming connections | minor | 46m |
| Jul 2819:24 UTC | Delay in Session Replay and Error ingest | minor | 41m |
Sources: vendors' own status pages, published postmortems and SEC 8-K Item 1.05 filings, read daily. Times as reported. Logos via logo.dev; trademarks belong to their owners.