Support Communication Delivery Issues
May 25, 15:31 UTCMay 25, 17:32 UTC
Duration
2h 1m
Impact
Major
Root cause
Not disclosed
Netlify, 90 days
11 incidents
Affected
Netlify Helpdesk
Final update
This incident has been resolved.
Timeline
- Resolved · May 25, 17:32 UTC
This incident has been resolved.
- Monitoring · May 25, 15:53 UTC
outbound email delivery has been restored and emails are now processing successfully. Some delays may continue while queued messages are delivered. We are continuing to monitor the recovery closely
- Identified · May 25, 15:31 UTC
We are currently investigating an issue affecting outbound email delivery for some Netlify services, including support-related communications. Our team is working with our email provider to restore service as quickly as possible
More from Netlify
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2419:01 UTC | Error accessing Netlify-hosted sites | major | 24m |
| Sep 2323:26 UTC | Elevated CDN Errors | minor | 34m |
| Sep 2115:12 UTC | Errors accessing Netlify-hosted sites | major | 1h 25m |
| Sep 1612:58 UTC | Elevated Image CDN Errors | minor | 51m |
| Sep 818:32 UTC | Elevated Errors and Latency in IAD Region | none | 0m |
| Sep 410:57 UTC | Increased errors on High Performance Edge Network - FRA Region | minor | 0m |
Sources: vendors' own status pages, published postmortems and SEC 8-K Item 1.05 filings, read daily. Times as reported. Logos via logo.dev; trademarks belong to their owners.