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Nutanix · Data and observabilityAug 28, 2021, 07:30 UTC 5 years ago

Unable to Access the Frame Platform

MajorNot disclosedUpdated 2h ago
Aug 28, 07:30 UTCAug 28, 07:30 UTC
Duration
0m
Impact
Major
Root cause
Not disclosed
Nutanix, 90 days
0 incidents
Affected
Frame Platform (console.nutanix.com)
Status page

Final update

The Nutanix Systems team executed the MPR (Master Password Rotation) procedure in order to rotate the master password as required for security compliance. The process was completed but a few components of the process were reported as failed. Following the processing of the procedure, customers were unable to access the Frame Platform.

Timeline

  1. Resolved · Aug 28, 07:30 UTC
    The Nutanix Systems team executed the MPR (Master Password Rotation) procedure in order to rotate the master password as required for security compliance. The process was completed but a few components of the process were reported as failed. Following the processing of the procedure, customers were unable to access the Frame Platform.

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