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Nutanix · Data and observabilityMar 15, 2021, 19:17 UTC 5 years ago

Scrolling issue within Frame session when accessing via latest version of Google Chrome

MinorNot disclosedUpdated 2h ago
Mar 15, 19:17 UTCMar 15, 20:41 UTC
Duration
1h 24m
Impact
Minor
Root cause
Not disclosed
Nutanix, 90 days
0 incidents
Affected
Xi Frame Platform (console.nutanix.com)Xi Government Cloud - Xi Frame Government (frame.nutanix.us)
Status page

Final update

This incident has been resolved.

Timeline

  1. Resolved · Mar 15, 20:41 UTC
    This incident has been resolved.
  2. Monitoring · Mar 15, 20:40 UTC
    We are continuing to monitor for any further issues.
  3. Monitoring · Mar 15, 20:11 UTC
    An update has been deployed which seems to have resolved this issue. No updates to the Sandbox or re-publishing is required. We will continue to monitor this situation closely. If your users are still experiencing the issue, please have them close their session and start a new session. If the issue persists after starting a new session, please open a support ticket with Nutanix Support.
  4. Identified · Mar 15, 19:17 UTC
    The issue has been identified and a resolution is being implemented.
  5. Investigating · Mar 15, 19:17 UTC
    We have confirmed that there is an application scrolling issue via mouse/trackpad within Frame sessions for users leveraging the latest release of Google Chrome v89.0.4389.90 (released on March 13, 2021). An update to resolve this issue is under development and should be available shortly. An immediate work-around for affected users is to downgrade the Chrome version or use an alternate browser.

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