Incidentsby IbisAuthentication errors for some users
Oct 21, 22:36 UTCOct 20, 17:35 UTC
Duration
0m
Impact
Major
Root cause
Not disclosed
OpenAI, 90 days
65 incidents
Affected
Not listed by the vendor.
Final update
On October 20, from 9:35 to 10:35 a.m. PDT, some users near Illinois experienced authentication errors with the API, ChatGPT, and Codex. We rolled back a configuration change, and service was restored.
Timeline
- Resolved · Oct 20, 17:35 UTC
On October 20, from 9:35 to 10:35 a.m. PDT, some users near Illinois experienced authentication errors with the API, ChatGPT, and Codex. We rolled back a configuration change, and service was restored.
- Investigating · Oct 20, 16:35 UTC
Some users near Illinois experienced authentication errors with the API, ChatGPT, and Codex.
More from OpenAI
Full historyChatGPT conversion failures in India, Japan and Korea. And Response API errorsstill openElevated error rates for gpt-5.6-luna API requestslasted 1h 9mElevated FedRAMP API error rates for Astra and Sollasted 5h 17mDegraded performance in ChatGPT, Codex, and APIslasted 1h 2mFile Download errorslasted 42mWidespread feature degradationlasted 2h 27m