Incidentsby GlyphAPI and dashboard errors
Jul 17, 16:41 UTCJul 17, 17:09 UTC
Duration
28m
Impact
Major
Root cause
Capacity
PlanetScale, 90 days
6 incidents
Affected
Not listed by the vendor.
Final update
API and dashboard service is restored.
Timeline
- Resolved · Jul 17, 17:09 UTC
API and dashboard service is restored.
- Monitoring · Jul 17, 16:59 UTC
We have increased the memory available to the API and are monitoring the performance and stability of the API and dashboard to confirm service is restored.
- Identified · Jul 17, 16:49 UTC
We have identified the cause of the errors - a pattern of requests causing the application to run out of memory and crash - and are working to better handle this traffic pattern now.
- Investigating · Jul 17, 16:41 UTC
We are aware that both our API and dashboard are returning errors. We are investigating the cause and will restore service as soon as possible.
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