System-Wide Service Disruption

Final update

This incident has been resolved and is back to normal. Thank you for your patience.

1. Resolved · Aug 27, 18:30 UTC
   This incident has been resolved and is back to normal. Thank you for your patience.
2. Monitoring · Aug 27, 15:22 UTC
   A fix has been implemented for the issue impacting our systems.  We will be closely monitoring to ensure all systems are back to normal.
3. Identified · Aug 27, 14:39 UTC
   We have identified the issue impacting and are working towards resolution. We are now seeing recovery for a percentage of customers, however additional work is being done for the remainder. We will provide updates as they become available.
4. Identified · Aug 27, 14:15 UTC
   We have identified the issue impacting and are working towards resolution.  We will provide updates as they become available.
5. Investigating · Aug 27, 13:47 UTC
   We are currently investigating a major outage impacting our entire platform. All services are currently unavailable, and users are unable to access the system. Our engineering team is actively investigating the root cause, and we will provide updates as soon as more information becomes available.